Right of return / Return information (Money back not good)
If you buy as a company, there is no legal right to return purchased goods. The right of return applies exclusively to consumers.
Consumers have the right to return the purchased goods within 14 days after delivery, which is mentioned as a right of return.
Exceptions to this right are goods that are specifically made to measure!
At the bottom of the page of our products is a column with additional information > Right of return (Consumers), which indicates whether you have the right of return with that product. We have 3 possibilities:
- Yes for standard sizes, No if custom made
- No (i.e. the product is always made to measure for you)
Most products on this website are custom made for you, therefore you have no right of return. We offer you the possibility to send free samples of the products by post before purchase. This gives you the opportunity to see the quality and colour of the products before buying.
If you wish to use your right of return for the ordered product, you can download a return form via the website. The use of the form is not required by law. You can also exercise your right of return by email. In that case, always clearly state the order / invoice number. For a refund we also need your bank account number.
Please note the shipping costs for returning are always at your expense!
Read more on your rights thru this link to EU website